Chapter:
Managed services
Mission statement
The KPMG Managed Services team maintain and operate products and digitally enabled solutions, with modular service packages and hybrid support models shaped to meet the unique, evolving needs of our cross-sector clients.
Our team of service and product management specialists work with our technical delivery chapters to ensure that Digital Lighthouse products and solutions are seamlessly embedded into the day-to-day operations of our clients with consistent availability, reliability, and delivery of business benefit.
What we do
We understand that digital solutions and products require maintenance, support and continuous improvement to optimise business benefit and maximise return on investment. We appreciate that doing so, requires the contingent availability of a wide range of skilled resources, that not all organisations will have in-house.
At Digital Lighthouse, our Managed Services team offer our clients a reliable, cost-effective means of maintaining and operating digital solutions and products, accelerating adoption within their organisations.
We collaborate with our clients to design service packages which can be modified and scaled, aligned to their digital transformation strategy. Our services can be hosted on our secure, KPMG Azure environment, or on the cloud environment of our clients. Clients can engage with our managed services via our ServiceNow platform, which provides consistent visibility to the progress of any issue or request logged with our digital service desk.
Our services are based on the core pillars of;
01 Service management:
End to end management of any service-related requests, incidents, or problems, facilitated by a dedicated service desk who leverage the latest ITIL principles and processes to ensure adherence of agreed service levels.
02 Technical support:
Technical support relevant to the specific product or solution deployed and the business requirements and internal capabilities of our clients. Support ranges from hosting and maintenance to the operation of complex digital solutions which solve our clients most challenging business problems.
03 Governance services:
Services related to the on-going management and delivery of our managed services, such as client relationship management, service reporting and service reviews, change management and product management.
Meet the
chapter leads
Adam McManus
Director
With years of experience in the design, implementation, and operation of global, digitally enabled managed services, I’m delighted to lead our national Managed Services team who maintain and operate Digital Lighthouse products and solutions. I understand how, and where, these can be deployed to deliver business benefit to Kiwi organisations and empower their people.<br /> <br /> In a rapidly evolving business environment, I recognise the importance of delivering solutions with a focus on continuous improvement, supportability, and sustainability, and how manage services are pivotal to expediting the digital transformation journey for our clients in Aotearoa.<br /> <br /> With a background in operational, project and programme management, I’ve more recently built and led technology delivery centres, and performed a variety of leadership and strategic roles.
Want to be a part of the team?
Join us
Apply
for our roles
