Understanding whether organisations are succeeding or not sounds simple but is often complex. KPIs can be too simplistic and fail to reflect the breadth of factors required to create success.

Large government departments engaged KPMG to to better understand what success meant in its context and wanted more than just static reports to monitor progress.

These departments engaged KPMG to provide its expertise to help define and deliver a robust framework that could be delivered and consumed by the business. KPMG ran a series of workshops with senior stakeholders to identify the key measures of organisational performance and worked with teams to develop specific measures and data sources. KPMG and department co-designed a series of interactive digital dashboards, using Azure resources and PowerBI, that could be interrogated at multiple levels, to see why performance was worse (or better) than expected. KPMG also built data feeds from existing SAS data sources to populate the dashboards with timely, accurate information.

Leaders in these departments can now have a regular, consistent view of operational performance.  Where there are anomalies, these can be investigated by diving into the dashboards to see what the root cause might be, whether an issue is localised, and how different factors may cause national trends. These digital tools have enabled a new level of dialogue between the executive and its operational leaders to ensure that the organizational performance is measured effectively, and changes applied wherever needed.